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FREE shipping to parcel locker on orders over 175€ 🤩 10% OFF on orders over 250€ 🔥
FREE shipping to parcel locker on orders over 175€ 🤩 10% OFF on orders over 250€ 🔥
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Shipping policy

Thank you for shopping with DEESSE. We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–2 business days after payment has been received.

Please note:

  • During sales, product launches, or holiday periods, processing times may be slightly longer.

  • If your order contains both in-stock and pre-order items, we may ship everything together once all items become available unless otherwise agreed.

Shipping Destinations

We currently ship worldwide.

If your country is not available during checkout, please contact us at info@deesse.ee, and we will do our best to arrange delivery.

Shipping Methods

Available shipping methods may include:

  • Omniva 

  • Unisend

  • SmartPost Itella

  • DPD

  • DHL Express

  • NovaPost

  • FedEx

  • Local courier services (depending on destination)

Available delivery options will automatically appear during checkout based on your location.

Delivery Times

Estimated delivery times after dispatch:

Destination Estimated Delivery
Estonia 1–3 business days
Latvia & Lithuania 2–5 business days
Finland & Scandinavia 2–5 business days
Rest of Europe 3–10 business days
USA & Canada 5–15 business days
Ukraine 3–10 business days
Rest of the World 7–20 business days

 

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically during checkout based on:

  • destination country

  • selected shipping method

Free Shipping

We offer FREE shipping to parcel machines on orders over €175.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and tracking link.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties & Taxes

For deliveries outside the European Union, customs duties, import taxes, VAT, or other local charges may apply.

These charges are determined by your country's customs authorities and are the responsibility of the customer.

Unfortunately, DEESSE OU has no control over these charges and cannot predict their amount.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

If an incorrect address has been provided:

  • contact us immediately;

  • if the order has not yet been dispatched, we will update the address;

  • once shipped, we cannot guarantee changes.

Orders returned due to an incorrect or incomplete address may require additional shipping charges for re-delivery.

Lost or Delayed Shipments

If your parcel appears to be delayed, we recommend first checking the tracking information.

If you believe your package has been lost, please contact us at info@deesse.ee.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.

Damaged Packages

If your parcel arrives visibly damaged:

  1. Take photographs before opening the package.

  2. Keep all original packaging.

  3. Contact us within 48 hours of delivery.

Please include:

  • your order number;

  • photographs of the packaging;

  • photographs of the damaged product.

We will review each case individually and offer an appropriate solution.

Refused or Unclaimed Deliveries

If a shipment is refused or remains unclaimed and is returned to us:

  • original shipping costs are non-refundable;

  • any return shipping costs charged by the carrier may be deducted from your refund;

  • re-shipping requires payment of a new shipping fee.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: info@deesse.ee