Returns & Exchanges

We want you to to be happy with your purchase from DEESSE. If something isn’t right, here’s how returns work.

14-Day Right of Withdrawal

If you are a private consumer, you have the right to withdraw from your purchase within 14 days of receiving your order.

To start an exchange or return, please send a return request to: info@deesse.ee

Your email must include:

• Order number

• Full name

• Items you wish to return

• Reason for return or exchange (optional but very appreciated)

After receiving your request, we will provide return instructions.

2. Return & Exchange Conditions

Returned items must:

• Be unused

• Be in original condition

• Include all original packaging and labels

• Show no signs of wear, washing, damage or smell

You may try the item as you would in a physical store. If the item shows signs of excessive use beyond checking fit and nature, we reserve the right to reduce the refund accordingly.

For hygiene reasons, lingerie bottoms and items worn directly against the body without underwear may not be eligible for return.

Custom-made or personalized items are not eligible for return.

3. Return & Exchange Shipping

Return shipping costs are covered by the customer, unless:

• The product is defective

• The product is incorrect (wrong item sent)

In case of defect or mistake on our side, we will cover the return costs.

Returns must be sent to one of the following:

Omniva parcel machine:
Omniva Tatari Rimi parcel machine

or

Our address:
DEESSE
Tatari 64, 2nd floor
10134 Tallinn
Estonia

Please make sure your name and order number are clearly indicated inside the parcel.

We are not responsible for lost return shipments.

4. Refunds

Refunds are processed within 14 business days after we receive and inspect the returned items.

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.

Delivery costs are not refundable.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at: info@deesse.ee

Please include:

• Order number

• Description of the issue

• Clear photos of the product

We will offer repair, replacement, or refund depending on the case.